support and handling
Our support and handling activities include not only field interventions but also a high-quality after-sales maintenance service. We have a specialized and efficient team dedicated to the maintenance of our products and the management of anomalies. Each malfunction, whether hardware or software (bugs and platform-related modifications), is addressed in the shortest possible time to ensure the continuity and quality of our service.
Our platform offers two distinct modules:
Bug Reports
Is designed to allow users to quickly report any issues related to the platform. Whether it's operational errors, display problems, or non-functional features, this module provides a simple and intuitive interface for submitting bug reports. Once reported, each bug is immediately addressed by our technical team, which conducts a thorough analysis and resolves the incident as quickly as possible, while keeping the user informed about the status of their issue.
Gestion des réclamations
Is dedicated to managing hardware malfunctions and necessary adjustments within the platform. This module allows users to report any anomalies observed in the equipment or in the monitoring of waste management processes. Each anomaly, whether it involves vehicle breakdowns or modifications needed in the platform's workflows, is sorted, prioritized, and addressed by our maintenance team. The goal is to ensure optimal responsiveness and maintain a high level of service at all times.
Thanks to these tools, our teams ensure an efficient and thorough handling of each incident. Whether it's for hardware failures or necessary adjustments in monitoring the platform's data, we do everything possible to respond quickly and accurately to our clients' needs.